**PLEASE NOTE - We strongly advise against booking Installers, until goods have been received and checked, as regrettably we cannot be held responsible for any consequential losses.


We aim to deliver your order within 5 working days (standard delivery), however this is not guaranteed. We do have a number of products that are kept in stock at our Central Stock Warehouse and if your order includes any of these items then we will advise via email that at least 2 working days will be added on to the delivery timescale while we wait for them to come in. You can also request a preferred date for delivery in the Notes section at checkout, and we will do our best to accommodate this for you. However, we cannot guarantee your chosen day, nor the speed of our deliveries.  Once you have placed your order, you will receive an order confirmation email and then a further notification advising you of your scheduled date for delivery.  Should this day be inconvenient, then please inform us as soon as possible via hello@deaconjones.co.uk and we will do our best to amend this for you.  Please ensure someone is available on the day of delivery to accept, check and sign for your order.  Please note that once your order has been shipped, we are unable to change either the delivery date or the shipping address.

Delivery Charges

Our Delivery Rates are as follows:

Basket Value £0 - £499.99 - £59.00 Delivery

Basket Value £500 and Over - £39.99 Delivery

There are small remote parts of the UK that we do not cover on our internal courier network.  In instances where orders are received, with such a delivery address, we will always inform you of the additional cost of shipping, before processing your order.  Shipping will be calculated by the courier used and you will be given the option of whether to accept the additional delivery charge, or cancel your order.

* Please Note: We are currently unable to deliver to locations in the Republic of Ireland, Northern Ireland, Jersey, Guernsey, The Isle of Wight, The Isle of Man, Anglesey and all Scottish Islands. We also do not offer delivery outside of the UK.

We ask that you advise us at the time of placing your order, where there is any weight restrictions, narrow roads, streets or lanes, at or near your address, so that we send out your delivery in the correct vehicle size. If you fail to inform us of any delivery restrictions, and we send your order out on the incorrect vehicle and are unable to deliver your order, it will be taken back to the depot and a redelivery charge will become payable by you, before we can re-attempt delivery.

How Your Order Is Delivered

All deliveries are made 'kerbside' only and on a pallet.  We use an all-day delivery service, however it is sometimes possible to obtain an Estimated Time of Arrival on the day of delivery, but this cannot be guaranteed. If you require this, please email us at hello@deaconjones.co.uk on the day of delivery and we can request this for you. Handling the goods is the responsibility of the recipient.  When making a large order, we advise to plan ahead, and arrange a second pair of hands to move your order as the driver is unable to enter the premises and your order will be left outside. *Please note that this also applies to flats, tower blocks and high rises.  

We ask that you thoroughly inspect all parts of your order before the delivery driver leaves the premises or as close to delivery as possible.  The driver may not ask you to sign for your order post-COVID, but you can make the driver aware of any damages, missing items or incorrect items. In the unlikely event any part of your order should arrive damaged, missing or incorrect, you must contact us the same day or within 24 hours and report this to us, where we can arrange for a replacement of all damaged or missing product to be delivered out to you, on the earliest delivery date at no extra charge*.  

We request that you email us clear images of either the pallet as it was delivered in case of missing items, or images of any damages or incorrect items, to hello@deaconjones.co.uk, in order for us to be able to send out replacements items.  Any damaged, missing or incorrect products not checked on delivery, can still be replaced, however, if the 24 hour time frame has passed, you will be liable for the full cost of the product and delivery, as we have a very small window of time to open a claim for damages with the courier and once the 24 hours has passed, we deem this 'beyond a reasonable period of time' for us to be able to investigate missing or incorrect items sufficiently

(This does not affect your Statutory Rights in cases of Manufacturer Fault).

*Providing that sufficient images are received of the damages, and that the damages are neither minor, nor affect the overall integrity of the flooring.  In the case of missing or incorrect items, your report will be investigated with our warehouse team and checks will be made through the picking and packing process, the weight of your order and subsequent courier collection.  If for any reason your order does not arrive on the delivery date specified, then please call us on 01442 979676 or email us at hello@deaconjones.co.uk and we will look into this for you.

Once your order has been delivered

Once you have received your order, and it has arrived in perfect condition, we recommend you store it in a warm environment, not below 20 degrees.  We do not recommend storing the product in sheds, outhouses, garages or anywhere that does not have heating.  If these guidelines are not adhered to, then this will invalidate the manufacturers warranty.  We also recommend that you move the packs of flooring to the room or rooms it will be laid in, at least 72 hours before being fitted.  This is to acclimatise the flooring to the space.  If any fault issues are noted by the fitter once fitting has commenced, we ask you to cease work immediately and notify us.  We will investigate this with you and the manufacturer and each fault is looked at on a case by case basis.  If the fault is evident before fitting please notify us and provide us with clear images of the faulty packs and we will consult with the manufacturer.  Where cases of fault are found, we will replace all faulty packs free of charge.  The manufacturers decision is final in all cases of fault, however you may contact the manufacturer directly if you are unsatisfied with the conclusion.

 Failed Deliveries

You will always receive a pre-delivery email which will include a scheduled delivery date.  Please check your 'Inbox' and if nothing has been received, it may have gone into a 'Spam' or 'Others' folder. If we are unable to deliver your order because there is no one home, there is inadequate help available, the goods are refused, the driver is unable to access your address or you cancel the order whilst in transit (goods are in transit at least 24 hours before the delivery date), you will be liable for any additional costs incurred for the goods to be returned or redelivered.  Should this happen, we will contact you and request payment for redelivery before we will reschedule a date and should you no longer want your order, it will be returned back to us at your expense, and we will deduct the original delivery charge and the return charge from the refund the we issue.

If you have any questions regarding Delivery, or any of our other Policies then please email us at hello@deaconjones.co.uk and a member of our team will be on hand to help.