**PLEASE NOTE - We strongly advise against booking Installers, until goods have been received and checked, as regrettably we cannot be held responsible for any consequential losses.
We aim to deliver your order within 3 - 5 working days, with many deliveries being sooner, although we cannot guarantee this. We do have a number of products that are kept in stock at our Central Warehouse and if your order includes any of these items then we will advise via email that at least 2 working days will be added on to the delivery timescale while we wait for them to come in. You can also request a preferred date for delivery and we will do our best to accommodate this for you. However, we cannot guarantee your chosen day, nor the speed of our deliveries. You will receive a notification, advising you of your date for delivery.
All delivery charges are calculated at the checkout and include VAT. (**Please note we make no profit on any of our delivery charges). There are small parts of the UK that we do not cover on our internal courier network. In instances where orders are received, with such a delivery address, we will always inform you of the additional cost of shipping, before processing your order. Shipping will be calculated by us and you will be given the option of whether to accept the additional delivery charge, or cancel your order.
We are currently unable to offer delivery to locations in Northern Ireland, but we can obtain a courier price on request.
We ask that you advise us at the time of placing your order, where there is any weight restrictions, narrow roads, streets or lanes, at or near your address, so that we send out your delivery in the correct vehicle size.
For other delivery options please email us at email@example.com or call the office on 01442 915466 and our customer service team can advise on alternative shipping arrangements and their charges.
How Your Order Is Delivered
All deliveries are made 'kerbside' only and on a pallet. We use an all-day delivery service, however it is sometimes possible to obtain an Estimated Time of Arrival on the day of delivery, but this cannot be guaranteed. If you require this, please email us at firstname.lastname@example.org on the day of delivery and we can request this for you. Handling the goods is the responsibility of the recipient. When making a large order, we advise to plan ahead, and arrange a second pair of hands to move your order. Please note that this also applies to flats, tower blocks and high rises.
We ask that you thoroughly inspect all parts of your order before the delivery driver leaves the premises and providing there are no damages, sign for it in good condition. In the unlikely event any part of your order should arrive damaged, you must sign for it as damaged and contact us the same day or within 24 hours, where we will arrange for a replacement of all damaged product to be delivered out to you, on the earliest delivery date at no extra charge. We request that you email us clear images of the damage at email@example.com, in order for us to be able to send out replacements to you. Any damaged products not signed for as damaged, nor checked on delivery, can still be replaced, but you will be liable for the full cost (This does not affect your Statutory Rights in cases of Manufacturer Fault)
If for any reason your order does not arrive on the delivery date specified or any items are missing, then please call us on 01442 915466 or email us at firstname.lastname@example.org and we will look into this for you.
Once your order has been delivered
Once you have received your order, and it has arrived in perfect condition, we recommend you store it in a warm environment, not below 20 degrees. We do not recommend storing the product in sheds, outhouses, garages or anywhere that does not have heating. If these guidelines are not adhered to, then this will invalidate the manufacturers warranty. We also recommend that you move the packs of flooring to the room or rooms it will be laid in, at least 72 hours before being fitted. This is to acclimatise the flooring to the space. If any fault issues are noted by the fitter once fitting has commenced, we ask you to cease work immediately and notify us. We will investigate this with you and the manufacturer and each fault is looked at on a case by case basis.