We strongly advise against booking Installers, until goods have been received and checked, as regrettably we cannot be held responsible for any consequential losses.

Delivery

 We aim to deliver your order within 3 - 5 working days, with many deliveries being sooner.  We do have a number of products that are kept in stock at our Central Warehouse and if your order includes any of these items then we will advise via email that 2 working days will be added on to the delivery timescale while we wait for them to come in. You can also request a preferred date for delivery and we will do our best to accommodate this for you. However, we cannot guarantee your chosen day, nor the speed of our deliveries.  You will receive a notification, advising you of your date for delivery.

Delivery Charges

Our Standard delivery charge for all orders under £2499.00 (Incl VAT) is £48.99, while orders over £2499.00 (Incl VAT) qualify for free delivery (**Please note we make no profit on any of our delivery charges). There are small parts of the UK that we do not cover on our internal courier network.  In instances where orders are received, with such a delivery address, we will always inform you of the additional cost of shipping, before processing your order.  Shipping will be calculated by us and you will be given the option of whether to accept the additional delivery charge, or cancel your order.

We are currently unable to offer delivery to locations in Northern Ireland, but we can obtain a courier price on request.

We ask that you advise us at the time of placing your order, where there is any weight restrictions, narrow roads, streets or lanes, at or near your address, so that we send out your delivery in the correct vehicle size.

 For other delivery options please email us at sales@deaconjones.co.uk or call the office on 01442 915466 and our customer service team can advise on alternative shipping arrangements and their charges.

How Your Order Is Delivered

All deliveries are made 'kerbside' only and on a pallet.  We use an all-day delivery service, however it is sometimes possible to obtain an Estimated Time of Arrival on the day of delivery, but this cannot be guaranteed. If you require this, please email us at sales@deaconjones.co.uk and we can request this for you. Handling the goods is the responsibility of the recipient.  When making a large order, we advise to plan ahead, and arrange a second pair of hands to move your order.  Please note that this also applies to flats, tower blocks and high rises.  

We ask that you thoroughly inspect all parts of your order before the delivery driver leaves the premises and providing there are no damages, sign for it in good condition. In the unlikely event any part of your order should arrive damaged, you must sign for it as damaged and contact us the same day, where we will arrange for a replacement of all damaged product to be delivered out to you, on the earliest delivery date at no extra charge.  Any damaged products not signed for as damaged, nor checked on delivery, can still be replaced, but you will be liable for the full cost.

If for any reason your order does not arrive on the delivery date specified or any items are missing, then please call us on 01442 915466 and we will look into this for you.

Once your order has been delivered

Once you have received your order, and it has arrived in perfect condition, we recommend you store it in a warm environment, not below 20 degrees.  We do not recommend storing the product in sheds, outhouses, garages or anywhere that does not have heating.  If these guidelines are not adhered to, then this will invalidate the manufacturers warranty.  We also recommend that you move the packs of flooring to the room or rooms it will be laid in, at least 72 hours before being fitted.  This is to acclimatise the flooring to the space.  If any fault issues are noted by the fitter once fitting has commenced, we ask you to cease work immediately and notify us.  We will investigate this with you and the manufacturer and each fault is looked at on a case by case basis.

 Failed Deliveries

If we are unable to deliver your order because there's no one home, there is inadequate help available, the goods are refused, the driver is unable to access your address or you cancel the order whilst in transit (goods are in transit 24 hours before delivery date), you will be liable for any additional costs incurred for the goods to be returned or redelivered.